Delivery details

Sales to the UK are standard, we will be happy to quote for delivery of our products to Southern Ireland and Mainland Europe.

Delivery options available:

Our standard delivery service is normally carried out by Fastway couriers, all deliveries have to be signed for or by Royal Mail First Class (between 3-5 working days).

Or you can choose to purchase, Royal Mail Guaranteed Next Working Day - order before 2pm, Monday to Friday only.

No dispatch or delivery on UK bank holidays, Sat or Sun. Please allow an additional 48 hours for delivery to remote areas including the Highlands and Islands.

Gifts Etc cannot be held responsible for delays caused by the postal system. Typically 7 working days from the point of dispatch must have passed before any carriers will investigate any delayed deliveries.

Returns

Our guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've changed you mind, return it to us unused and in its original condition within 7 days for a replacement or exchange. Prior to returning any item contact our customer support for a returns authorization.

If the item you received is faulty contact our customer support, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a replacement or a an exchange. We will then advise on how to proceed with the return.

All products returned to us will be thoroughly checked by our returns department and only then will a replacement or exchange be authorised and processed. Returns are usually processed within 7 working days of receipt. You will be responsible for the cost of returning unwanted goods.

If the item you received has been damaged in transit or you have received an incorrect item, please contact our customer support, quoting your order number, your name and address, details of the product and details of the damage.